Covid 19 Tour Re-Opening and Tour Guidelines

Mystic Falls Tours Phase 1 Reopen Covid 19 Policies

 

Mystic Falls tours misses YOU! We want to offer tours again but we also want to make sure our staff, customers and community is safe. So in order to begin tours again we will be doing so in phases as we follow the CDC recommendations. Following all guidelines as set forth by Governor Brian Kemp in 04.23.20.02.

 

Phase 1

 

  • We are sanitizing our store, Sign in area, Golf Carts and any other areas frequented by patrons with in the guidelines of the CDC.                                                              

  • We will provide hand sanitizer upon arrival, you will be required to use it before signing in for your tour and through out the day as needed.

  • All guests must wear masks or some kind of face covering. 

  • We will be enforcing a strict NO touch policy. As much as we usually love hugging and shaking the hands of our guests for now we won’t be able to. This also applies to devices. Guides will not be able to utilize your phone/camera to take photos for you as we have done in the past. You will be able to take your own pictures as much as you would like. (No video permitted for any reason)

  • If anyone in your group is showing any sign of sickness please call to reschedule. We ask for 24 hour notice but if you wake up sick please call us ASAP. If you arrive sick we will not be able to allow you to tour with us and you will not be refunded. We withhold the right to request a temperature reading with you with our no touch infrared thermometer if needed to insure the safety of other guests and staff.

  • Currently for Phase 1 of reopening tours we will be doing only small groups. Preferably groups/families that have already been sheltering in place together.

  • We have tours starting May 1,2020 on our website and ready for booking. Groups of 4 or less may book online if the date needed is listed. Groups/Families of 5-8 can tour at once but will require calling us to book so we can give your group a time together.  

  • We will be exercising social distancing for guests that do not know each other. 6 feet apart at all times possible. Preferably we hope to offer tours to groups/families that have already sheltered in place together until we feel comfortable with the next phase of opening back up to normal sizes tours. 

Thank you so much for your loyalty during these times. Our main goal is to keep everyone happy and healthy while also offering you a great tour within the guidelines of what is safe. 

       Please head over to the Vampire Diaries page to book your tour 

 

  • Anyone booking tours for a date after June 15, 2020 please go ahead and book online like normal. If precautions of smaller groups are still needed as we approach your day we will email/call you to move your tour to the same date whenever possible but with a smaller group at staggered times thought out your day of tour. Please make sure when booking online you use your correct email and phone number so we can reach you if needed. 

Mystic Falls tours Phase 2 of re-opening tours

 

Mystic Falls tours spent the first week back following strict guidelines for tours. We are now on phase 2 of the CDC recommendations. Following all guidelines as set forth by Governor Brian Kemp in 04.23.20.02.

 

Phase 2

 

  • We are sanitizing our store, Sign in area, Golf Carts and any other areas frequented by patrons with in the guidelines of the CDC.

  • We will provide hand sanitizer upon arrival, you will be required to use it before signing in for your tour and through out the day as needed.

  • Masks are not required but highly recommended by the CDC. Please remember we are a tourist destination. That means guests could be from other places with a higher impact from Covid-19.

  • We will be enforcing a strict NO touch policy. As much as we usually love hugging and shaking the hands of our guests for now we won’t be able to. This also applies to devices. Guides will not be able to utilize your phone/camera to take photos for you as we have done in the past. You will be able to take your own pictures as much as you would like.  We do NOT encourage you to take other guests pictures for them. (No video permitted for any reason)

  • If anyone in your group is showing any sign of sickness please call to reschedule. We ask for 24 hour notice but if you wake up sick please call us ASAP. If you arrive sick we will not be able to allow you to tour with us and you will not be refunded. We withhold the right to request a temperature reading with you with our no touch infrared thermometer if needed to insure the safety of other guests and staff.

  • Currently for Phase 2 of reopening tours we will be doing smaller group sizes. Our maximum amount of guests will be smaller than normal to ensure social distancing in between groups that have not been sheltering in place together.

  • Please bring your own pen if possible for signing in to help the spread of germs.

 

Thank you so much for your loyalty during these times. Our main goal is to keep everyone happy and healthy while also offering you a great tour within the guidelines of what is safe. 

 

  • Please make sure when booking online you use your correct email and phone number so we can reach you if needed in case the guidelines change before your tour date.

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We are not licensed by, endorsed by, or associated with Warner Bros, The CW Network Bonanza production or the creators of TVD or The Originals. We are a family run company providing Guided tours to the sets of these awesome shows.

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