Return & Refund Policy

RETURN POLICY

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This policy applies only to merchandise purchased from On Location Gifts through our online store. It does not apply to tour reservations or event tickets.

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ALL MERCHANDISE SALES ARE FINAL

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We do not accept returns or exchanges. Please review product details, sizes, colors, and quantities carefully before placing your order.

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INCORRECT OR DEFECTIVE ITEMS

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If you receive an item different from what you ordered or an item with a defect unrelated to shipping, please contact us promptly. We will arrange a replacement.

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DAMAGE DURING SHIPPING

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All orders are shipped with insurance. If your package or merchandise is damaged during shipping, you will need to file a damage claim directly with the shipping carrier.

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Please keep the damaged merchandise, shipping box, packaging materials, mailing label, and tracking information, since the carrier may require them to process the claim.