Shipping Policy

SHIPPING POLICY

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This policy applies only to physical merchandise purchased from On Location Gifts through the online store at mysticfallstours.com.

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PROCESSING TIME

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Orders are generally prepared for shipment within 7 to 10 business days. Business days do not include weekends or holidays.

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Packages are typically shipped two or three times per week, depending on product availability and order volume. Supplier availability, severe weather, and other circumstances may occasionally extend the processing time.

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SHIPPING METHOD

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Orders are shipped through the United States Postal Service and include tracking and shipping insurance. USPS Priority Mail is used where applicable.

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Tracking information will be sent by email after an order has been fulfilled and accepted by the shipping carrier. Tracking updates may not appear until USPS scans the package.

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DELIVERY TIME

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Processing time is separate from the shipping carrier’s delivery time. Delivery dates are estimates and are not guaranteed. Carrier conditions, severe weather, and other circumstances outside the normal delivery process may cause delays.

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SHIPPING LOCATIONS
 

We currently ship to all 50 U.S. states and the District of Columbia. We also ship to eligible U.S. military addresses using Armed Forces Americas (AA), Armed Forces Europe (AE), and Armed Forces Pacific (AP).

We do not currently ship to U.S. territories or international addresses.

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EXPEDITED SHIPPING

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Overnight shipping is not available.

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DAMAGE DURING SHIPPING

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All orders are shipped with insurance. If a package or item is damaged during shipping, the customer must file a damage claim directly with the shipping carrier.

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Please keep the damaged merchandise, shipping box, packaging materials, mailing label, and tracking information, since the carrier may require them when processing the claim.

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Please review our Return Policy for additional information about incorrect, defective, or shipping-damaged items.

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CONTACT

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Questions about a merchandise order may be directed to:

Email: mysticfallstours@gmail.com
Phone: (770) 728-1669
Contact page: https://www.mysticfallstours.com/contact

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