Question 1

I'm looking for a specific tour date I don't see on the calendar, can I request one?"

Accepted Answer

If you don't see a date available you would like please email us or call us directly to request a specific date. We cannot, however, guarantee any availability and tours are solely at the discretion and scheduling of the tour guides. Keep in mind our tours run year round every Monday, Thursday, Friday and Saturday. If possible for best chances we suggest you book a date already available. Book early so that it is not already booked.   The Originals Tours are running currently twice a month, specific requests for dates might not be available at this time. Please refer to the booking calendar for available Originals Tour dates.

Question 2

I would like to book a private tour? Do you offer those?

Accepted Answer

Private Tours are available for Showers, Birthday Parties and Corporate Events. Please email or call us for more information or visit our 'specials' page for a brief summary of what we offer. Guests are also selecting this option more due to the Corona Virus Pandemic.

Question 3

I am in Covington, GA and I just learned about your tour. Can I book a tour for today?"

Accepted Answer

Typically tours are booked in advance only. We run our tram tour on a schedule approved by our various location stops beforehand. If you don't plan ahead and have a pre-booked appointment there is a good chance all available seats will be sold out. However, you can always call our tour office and see if there is an availability for tours we can't guarantee we will be able to accommodate you. We strongly suggest booking far in advance to secure your tour.

Question 4

Is the website accurate? Why dont I see the date I need?

Accepted Answer

Website it Always Accurate! Please note tours run year round! If you don't see dates you need most likely it is because they are sold out already. Book early! Our suggestion is to Book your tour before planning lodging and hotels. Tours stayed booked a year in advance.

Question 5

Are the tours wheelchair accessible?

Accepted Answer

We have some specific arrangements that can be made to accommodate customers who have a wheelchair. These situations must be arranged in advance and through verbal communication before booking your tour. Please call our tour office for more information.

Question 6

Do you ever have celebrities join your tour or do you ever see filming?

Accepted Answer

It is always a possibility but never a guarantee.

Question 7

Why did I not get to see the Salvatore House from The Vampire Diaries on the tour?

Accepted Answer

The original Salvatore Boarding House was filmed for the first season of The Vampire Diaries at the historic Glenridge Hall Mansion in Sandy Springs. However, for season 2-8, the building was reproduced in a set at the studio. Sadly, the original manor from 1929 was demolished and all its magnificent gardens and surrounding forest were razed to the ground in 2015, to make room for urban development.   Read this article for a more in-depth look

Question 8

When should I arrive for my tour and where?

Accepted Answer

We ask that you arrive 20 minutes PRIOR to your booking time. Please note if you are late you will be left behind! We have a predefined schedule to meet that we must follow to ensure all our customers a fluid experience. We have agreements with some of the locations we visit to be on their property at specific times, we uphold these arrangements. We will NOT refund your tour if you miss it, no exceptions.   If you are taking the MYSTIC FALLS TOURS you must meet at 1143 Oak St. Covington, GA If you are taking THE ORIGINALS TOUR you must meet at 901 Railroad St, Conyers, GA

Question 9

I have small children, can I bring them on the tour?"

Accepted Answer

Currently we are NOT able to accommodate children 5 and under due to local car seat laws. Thanks for your understanding

Question 10

What is the mode of transportation for the tours?

Accepted Answer

For the MYSTIC FALLS TOUR we have a tram with 23 seats available that we use for transportation throughout the tour. The tram rows provide average size seating for 4 guests per row. Tours are pre-booked with this in mind. However, we still have locations that are only accessible through walking and will require us to park and walk. We will ride on our tram to each location, exit the tram and talk/take pictures at most locations. Sanitation is done at every stop on the tram with medical grade sanitizer. (please call us if you need wheelchair accessible options)        For THE ORIGINALS TOUR it is primarily a walking-only tour with a good distance that will be required for the majority of this specific tour. (please call us if you need wheelchair accessible options)

Question 11

Do you sell any provisions before the tour?

Accepted Answer

We offer Water, Powerade and various other Resealable Beverages at the tour starting point. All items are $1.00 each. CASH ONLY.   Ponchos and Hand Warmers are usually available at $3.00 each.  CASH ONLY

Question 12

Is our website correct? Are you really sold out?

Accepted Answer

YES. Our website updates as soon as a booking is made or added. Please note we are dealing with smaller sized tours due to Covid 19. Running more often with only so many guides to privately owned film locations. Please be patient. Watch our social media in Late June we will announce once more seats have been added. We hope to add seats to every date listed on our website. If you are coming in 2022 we do suggest you book NOW.

Question 13

What should I bring on my tour?

Accepted Answer

Your Tour Confirmation Number available on your phone or mobile device - This is important so that we can determine we have the correct parties scheduled for the tour. If you are unsure about your confirmation number please contact us either by email or phone before your tour date.    Appropriate Clothing - Please dress in appropriate attire for the weather conditions you might be arriving in. If its cold, raining, or hot its important to be dressed for the occasion. Check our local weather conditions before arriving to make sure you are adequately prepared. Tour Policy states you must wear FLAT shoes. That means NO high heels, NO boots with heels, No wedges etc. If you show up in the wrong shoes you will be REQUIRED to change them in order to join us for the tour. This is a insurance rule and there can be no exceptions for any reason.   Items to Bring - If its raining we suggest bringing a rain jacket or poncho, and an umbrella. An umbrella is also good for shade from the sun if interested. If its cold we suggest a insulated jacket. If its hot we suggest bringing a resealable water bottle or other beverage that can easily be carried without the possibility of spilling. We also suggest bringing a camera. You will NOT be permitted to take any video on the tours although we do encourage taking as many photos as you would like. If you take the Originals Tour since it is primarily walking it is suggested you bring a stroller for small children.   Souvenirs - Mystic Falls Tours takes a stop at our gift shop where you have the opportunity to purchase merchandise. Our gift shop is accessible even if you didn't take the tour or if you took The Originals Tour but is at a different location. We do encourage all our guests before coming to bring some extra money if you wish to buy some souvenirs. Gift cards can also be purchased for future visits, to use in the store, or for our online shop.

Question 14

Do you still offer the Extended Tour?

Accepted Answer

Extended Tours are no longer offered due to COVID-19 at this time.

Question 15

What does the space on the tram look like?

Accepted Answer

The tram seats 23 guests per load. (if you need 2 seats please book accordingly. The tram rows provide average size seating for 4 guests per row)

Question 16

How long is the waitlist? How do I join?

Accepted Answer

Our waitlist updates with all bookings. The waitlist is always accurate. To join select the dates you are in town on the booking cal. The waitlist button will pop up AFTER you select the date. Select waitlist button and fill in. You are welcome to join as many waitlist dates as you want. With the Corona Pandemic guests are frequently needing to reschedule. The waitlist the perfect place to be if you need a date not available.

TOUR FAQS

COVID-19

SPECIALS

GIFT CARDS