I'm looking for a specific tour date I don't see on the calendar, can I request one?
If you don't see a date available you would like please email us or call us directly to request a specific date. We cannot, however, guarantee any availability and tours are solely at the discretion and scheduling of the tour guides. Keep in mind our tours run year round every Monday, Thursday, Friday and Saturday. If possible for best chances we suggest you book a date already available. Book early so that it is not already booked.
I would like to book a private tour? Do you offer those?
Private Tours are available for Showers, Birthday Parties and Corporate Events. Please email or call us for more information or visit our 'specials' page for a brief summary of what we offer. Guests are also selecting this option more due to the Corona Virus Pandemic.
I am in Covington, GA and I just learned about your tour. Can I book a tour for today?
Typically tours are booked in advance only. We run our tram tour on a schedule approved by our various location stops beforehand. If you don't plan ahead and have a pre-booked appointment there is a good chance all available seats will be sold out. However, you can always call our tour office and see if there is an availability for tours we can't guarantee we will be able to accommodate you. We strongly suggest booking far in advance to secure your tour.
Are the tours wheelchair accessible?
We have some specific arrangements that can be made to accommodate customers who have a wheelchair. These situations must be arranged in advance and through verbal communication before booking your tour. Please call our tour office for more information.
Do you ever have celebrities join your tour or do you ever see filming?
It is always a possibility but never a guarantee.
Why did I not get to see the Salvatore House from The Vampire Diaries on the tour?
When should I arrive for my tour and where?
We ask that you arrive 20 minutes PRIOR to your booking time. Please note if you are late you will be left behind! We have a predefined schedule to meet that we must follow to ensure all our customers a fluid experience. We have agreements with some of the locations we visit to be on their property at specific times, we uphold these arrangements. We will NOT refund your tour if you miss it, no exceptions.
If you are taking the MYSTIC FALLS TOURS you must meet at 1143 Oak St. Covington, GA
If you are taking THE ORIGINALS TOUR you must meet at 901 Railroad St, Conyers, GA
I have small children, can I bring them on the tour? Do you have car seats?
If you have a child under 5 years old it is REQUIRED that you call our tour office directly before booking in order to make arrangements. We cannot allow car seats in our transportation vehicles so we have alternative options for you.
What is the mode of transportation for the tours?
For the MYSTIC FALLS TOUR we have a tram with 23 seats available that we use for transportation throughout the tour. The tram rows provide average size seating for 4 guests per row. Tours are pre-booked with this in mind. However, we still have locations that are only accessible through walking and will require us to park and walk. We will ride on our tram to each location, exit the tram and talk/take pictures at most locations. Sanitation is done at every stop on the tram with medical grade sanitizer. (please call us if you need wheelchair accessible options)
Do you sell any provisions before the tour?
What should I bring on my tour?
Do you still offer the Extended Tour?
Extended Tours are no longer offered due to COVID-19 at this time.
What does the space on the tram look like?
The tram seats 23 guests per load. (if you need 2 seats please book accordingly. The tram rows provide average size seating for 4 guests per row)
Is the website accurate? Why dont I see the date I need?
Website it Always Accurate! Please note tours run year round! If you don't see dates you need most likely it is because they are sold out already. Book early! Our suggestion is to Book your tour before planning lodging and hotels.
How long is the waitlist? How do I join?
Our waitlist updates with all bookings. The waitlist is always accurate. To join select the dates you are in town on the booking cal. The waitlist button will pop up AFTER you select the date. Select waitlist button and fill in. You are welcome to join as many waitlist dates as you want. With the Corona Pandemic guests are frequently needing to reschedule. The waitlist the perfect place to be if you need a date not available.