Tour FAQs

Question 1

I'm looking for a specific tour date I don't see on the calendar, can I request one?

Accepted Answer

If you don't see a date available you would like, please email us or call us directly to request a specific date. We cannot guarantee availability and tours are solely at the discretion and scheduling of the tour guides. Our tours run year round every Monday, Thursday, Friday and Saturday. For best chances, we suggest booking a date already available. The Originals Tours are currently running twice a month and specific requests for dates may not be available at this time.

Question 2

I would like to book a private tour. Do you offer those?

Accepted Answer

Private Tours are available for showers, birthday parties, and corporate events. Please email or call us for more information or visit our Specials page for a brief summary of what we offer.

Question 3

I am in Covington, GA and I just learned about your tour. Can I book a tour for today?

Accepted Answer

Typically tours are booked in advance only. We run our tram tour on a schedule approved by our various location stops beforehand. If you do not have a pre-booked appointment, there is a good chance all seats will be sold out. You can call our tour office to see if there is availability, but we cannot guarantee we will be able to accommodate you. We strongly suggest booking far in advance to secure your tour.

Question 4

Is the website accurate? Why don't I see the date I need?

Accepted Answer

The website is always accurate. Tours run year round. If you don't see the dates you need, they are most likely already sold out. Book early. We suggest booking your tour before planning lodging or hotels. Tours can stay booked up to a year in advance.

Question 5

Are the tours wheelchair accessible?

Accepted Answer

We have specific arrangements that can be made to accommodate customers who use a wheelchair. These situations must be arranged in advance through verbal communication at least six months before booking. Please call our tour office for more information.

Question 6

Do you ever have celebrities join your tour or do you ever see filming?

Accepted Answer

It is always a possibility but never a guarantee.

Question 7

Why did I not get to see the Salvatore House from The Vampire Diaries on the tour?

Accepted Answer

The original Salvatore Boarding House was filmed for the first season of The Vampire Diaries at Glenridge Hall Mansion in Sandy Springs. For seasons 2 to 8, the building was recreated as a set at the studio. The original 1929 manor was demolished in 2015 along with its gardens and surrounding forest to make room for urban development.

Question 8

When should I arrive for my tour and where?

Accepted Answer

Please arrive 20 minutes prior to your booking time. If you are late, you will be left behind. We follow a predefined schedule and have agreements with some locations to be on their property at specific times. We will not refund your tour if you miss it. For the Mystic Falls Tour, meet at 1143 Oak St., Covington, GA.

Question 9

I have small children. Can I bring them on the tour?

Accepted Answer

We are currently not able to accommodate children 5 and under due to local car seat laws.

Question 10

What is the mode of transportation for the tours?

Accepted Answer

For the Mystic Falls Tour, we use two trams with 23 seats each. Seating is arranged at four guests per row at approximately 16 inches per seat. If you need more room, we suggest booking two seats. Some locations require walking. The tram is sanitized at each stop. Please call us for wheelchair accessibility options.

Question 11

Do you sell any provisions before the tour?

Accepted Answer

We offer water, Powerade, and other resealable beverages for $1.00 each, cash only. Ponchos and hand warmers are usually available for $3.00 each, cash only.

Question 12

What should I bring on my tour?

Accepted Answer

Bring your tour confirmation number on your phone so we can verify your reservation. Dress appropriately for weather conditions. Flat shoes are required. If it is raining, bring a rain jacket or umbrella. If cold, bring an insulated jacket. If hot, bring a resealable beverage. Cameras are encouraged, but video recording is not permitted. The Originals Tour involves more walking and may require a stroller for small children. Our gift shop stop allows time to purchase merchandise.

Question 13

What does the space on the tram look like?

Accepted Answer

The tram seats 23 guests. Rows provide average-size seating for four guests at approximately 16 inches each. If you require additional space, please book accordingly.

Question 14

How long is the waitlist? How do I join?

Accepted Answer

The waitlist updates automatically with all bookings and is always accurate. To join, select the dates you will be in town on the booking calendar. After selecting a date, the waitlist button will appear. You may join as many dates as you want. The waitlist is recommended if you need a date that is not available.

TOUR FAQS

I'm looking for a specific tour date I don't see on the calendar, can I request one?

I would like to book a private tour? Do you offer those?

I am in Covington, GA and I just learned about your tour. Can I book a tour for today?

Is the website accurate? Why dont I see the date I need?

Are the tours wheelchair accessible?

Do you ever have celebrities join your tour, or do you ever see filming?

Why did I not get to see the Salvatore House from The Vampire Diaries on the tour?

When should I arrive for my tour and where?

I have small children, can I bring them on the tour?

What is the mode of transportation for the tours?

Do you sell any provisions before the tour?

What should I bring on my tour?

What does the space on the tram look like?

How long is the waitlist? How do I join?

Still have questions?

TOUR FAQS

SPECIALS

GIFT CARDS